Building AI-native insurance workflows and automation at a Series B health-tech company.

• Defined end-to-end product vision for Genome, an insurance engine handling 2,500–3,000 cases/month.
• Engineered insurer API automation pipeline improving endorsement and agent throughput by 3X.
• Reduced processing time per endorsement by ~40% through automated carrier-ready submission pipelines.
• Shipped Endorsement Copies on HR Dashboard, cutting CSM support requests by 30%.
• Independently prototyped and shipped a production fix using Claude + Figma MCP.

Owned lending, collections, support operations, and growth across a regulated fintech environment.

• Owned roadmap across ~300 JIRA stories for an in-house collections portal used by 1,500 agents.
• Delivered Rs 60L OPEX savings and ~15% liquidity lift through product and process improvements.
• Launched embedded working capital with Flipkart Marketplace, generating Rs 10 Cr revenue in 12 months.
• Automated IVR and ticketing workflows, cutting support OPEX 70% and TAT to under 36 hours.
• Introduced Gen AI-led programmatic SEO across 100+ pages, resulting in 4X organic traffic.
• Improved loan application triggers by 33% and total applications by 10% through UI experimentation.

Focused on web growth, acquisition, and platform quality for Tier-3+ users.

• Scaled web platform to Tier-3+ users: +6% new user acquisition on a 5M base, +2.5% order uplift.
• Shipped a product recommendations module lifting conversion 5% and session time by 10 seconds.
• Grew app adoption 8% via segmentation and CRM nudges, backed by Mixpanel instrumentation.
• Partnered with Google to double Core Web Vitals scores and drive 10% organic traffic growth.

Worked on ads, growth campaigns, restaurant operations, and international expansion.

• Delivered Rs 20M cost savings through menu-ops optimization and data-led brand recommendations.
• Ran 10+ national discount campaigns via segmentation, driving 5% incremental GMV.
• Launched online ordering in Turkey, doubling restaurant acquisition in 6 months, break-even 3 months early.
• Tested new ad inventory across 10M DAU, lifting ads revenue by 5%.

Built data pipelines, public policy insights, and healthcare research outputs.

• Revamped Tableau reporting pipeline, shrinking report cycle time 40% for flagship indices.
• Led health-metrics pod, publishing work on infant mortality and public health spending correlations.
• Published op-ed on blockchain-driven medical record exchange and patient-centric data portability.
• Built evidence deck that secured USD 50K sponsorship for the Porter Prize summit.